Return & Refund Policy

Bluey's Engine Shop Pty Ltd
ABN: 25 130 332 026 • 230 Copelands Rd, Warragul VIC 3820
Phone: +61 480 804 439
Email: sales@blueysengineshop.com.au
Last Updated: June 2026

At Bluey's Engine Shop Pty Ltd, customer satisfaction is important to us. We carefully inspect, test, and document every used outboard motor and JDM engine before shipment. If there is a problem with your order, we are committed to providing a fair and transparent resolution in accordance with Australian Consumer Law and our customer service standards.

90-Day Return Window

Customers may request a return within 90 days from the date of delivery. Return requests submitted after 90 days may still be considered where rights under Australian Consumer Law apply.

1. Eligible Returns

Returns, replacements, or refunds may be approved when:

• The product received is incorrect or substantially different from the item ordered.
• The engine or outboard motor has a major mechanical defect that was not disclosed in the listing.
• The item arrives damaged due to shipping or transport.
• The product is defective or not in working condition upon delivery.
• The item does not match the specifications advertised.
• The product experiences a major failure covered under Australian Consumer Law.

2. Change of Mind Returns

We also accept change-of-mind returns within 90 days provided that:

• The item has not been installed, modified, dismantled, or damaged.
• The item remains in substantially the same condition as supplied.
• All accessories, documentation, and components are returned.
• The engine is securely packaged to prevent transport damage.

For change-of-mind returns, the customer is responsible for return shipping costs. Bluey's Engine Shop does not charge any restocking fees.

3. Items Not Eligible for Return

• Products damaged after delivery due to misuse, improper installation, neglect, overheating, lack of lubrication, or accident.
• Items modified, dismantled, or repaired by unauthorized persons.
• Damage caused by incorrect wiring, tuning, or installation procedures.
• Normal wear and cosmetic imperfections expected with used engines.
• Consumable items including seals, gaskets, belts, filters, spark plugs, fluids, and electrical accessories supplied with used engines.
• Products intentionally damaged or altered after delivery.

4. How to Request a Return

1. Email sales@blueysengineshop.com.au within 90 days of receiving your order.
2. Include:
   • Order number or invoice number.
   • Description of the issue.
   • Photos and videos showing the problem, where applicable.
   • Your contact information.
3. Our team will review the request and respond within 1–2 business days.
4. If approved, return instructions will be provided.
5. Items should be packed securely to avoid transport damage during return shipment.

5. Return Shipping Costs

• If the return is due to an incorrect item, major defect, or our error, Bluey's Engine Shop will cover reasonable return shipping costs or arrange collection.
• For change-of-mind returns, customers are responsible for return freight charges.

6. No Restocking Fees

Bluey's Engine Shop does not charge restocking fees on returned items. Approved refunds are issued for the eligible amount without deductions for restocking.

7. Refund Processing

• Refunds are processed after the returned item has been received and inspected.
• Approved refunds are issued to the original payment method.
• Refunds are generally processed within 3–7 business days.
• Bank processing times may vary depending on your financial institution.
• Shipping charges are refundable when the return results from our error or a defective product.

8. Exchanges and Replacements

Where stock is available, customers may choose a replacement product instead of a refund. Replacement units are subject to availability. If a suitable replacement is unavailable, a full refund will be provided.

9. Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of delivery and provide photographs of the packaging and the product. We will work promptly with the carrier to resolve the issue and provide a replacement or refund where appropriate.

10. Contact Information

Bluey's Engine Shop Pty Ltd
ABN: 25 130 332 026
230 Copelands Rd, Warragul VIC 3820
Email: sales@blueysengineshop.com.au
Phone: +61 480 804 439